RETURN & REFUND POLICY
For Standard Delivery orders, you may cancel your order within twenty-four (24) hours of submitting your order.
As products on the Haberdash site are made to order, Haberdash does not accept cancellations beyond the 24 hour period of placing your order.
Shipping & Packing Costs
Haberdash orders are shipped via UPS, FedEx and/or USPS.
Shipping on domestic orders is free and included with any order placed on the Haberdash.shop website.
Haberdash reserves the right to charge additional shipping fees for international orders.
Delivery Charge on Returning Goods
For approved return orders, Haberdash will issue a pre-addressed shipping label to your email address to be printed and used on a return order.
Damaged / Defective / Incorrect Goods
Haberdash goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Haberdash accepts returns and will refund payment if and when customers are disappointed by Haberdash merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer. If a factory defect is found on a single item (such as a hole in the fabric), Haberdash will issue a refund for the defective item.
The procedure for returning an order is the following: Submit an email to firstname.lastname@example.org including details and images about the nature of the defective or damaged goods. Refund requests are accepted with 7 days of receiving an order.
After approval, return orders are to be shipped to the following address:
2100 Decatur St.
Richmond, VA 23224